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The nursery’s obligations to parents:
- to provide the service we have stated we will provide, with qualified staff and at the times published;
- to provide a safe, healthy and stimulating environment for the children in our care;
- to provide a programme of structured activities and events, which for pre-school children includes a curriculum incorporating the “Early Years Learning Goals”, part of the Foundation stage of the National Curriculum;
- to provide regular updates, feedback and discussion opportunities with parents;
- to provide healthy and nutritious food which is prepared fresh on the premises;
- to maintain secure records in respect of your child, particularly with regard to personal information, medical data, parent’s contact details and progress reports;
- to inform you of any contagious illnesses that have affected the nursery, or if your child is unwell, or of any accidents that have involved your child;
- to administer GP prescribed medicine to your child in accordance with a written authority from you.
- to inform parents immediately if in the event of an emergency, the child has been taken to A&E or the emergency services are attending the nursery;
- to release the child only into your care or the care of someone authorised by you on the Registration form;
- to provide a 5% discount to the older sibling;
- to provide the following methods of payment of fees: cash, cheque, standing order, childcare vouchers, visa/mastercard/switch/delta;
- we will provide 4 weeks notice of any change in either the service to be provided or fee amendments;
- we will take complaints seriously and deal with them quickly;
- we have a policy of treating all children equally regardless of sex, race, religion, ethnic or national origin, or disability. This policy also extends to the recruitment and training and development of staff, as well as our interaction with parents. We do not tolerate racism or any other form of discrimination.
- to ensure that loss or damage to your child’s clothing is kept to a minimum by using protective aprons and bibs. It is advisable to send them to Nursery in clothing which is hard wearing and machine washable.
Parent’s obligations to the nursery:
- to complete the registration form as fully as possible and to inform us immediately of any changes to personal or contact details or of new information;
- to commit to registering your child for a minimum of 2 full days per week. Single days may be offered at the discretion of the management and subject to availability;
- to provide written authorities for persons other than the parents to collect the child from the nursery. This authority will include a recent photograph of each authorised person;
- to provide a written authority for the nursery to be able to administer GP prescribed medicine to the child in accordance with the GP’s instructions;
- to pay all fees on the due date, including a registration fee of £50 which is non-refundable if you change your mind, but which is refundable if we have no place available at the agreed time. Late payment incurs a surcharge of £20 for every week that the account remains outstanding. Cheques which have to be represented will also incur a surcharge in line with current bank rates
- to pay 1 month’s deposit on joining the nursery which will be repaid after the final month of the child’s attendance at the nursery by way of a cheque;
- to provide 1 month’s written notice of withdrawal of your child from the nursery, in order to secure the returned deposit;
- to collect or have the child collected from the nursery at the appointed time, or incur an additional cost of £5 per 15 minutes. Late pick up can be agreed in advance and will only be charged at the hourly rate ( see fee schedule);
- to provide a change of clothes for your child, including outdoor wear, all of which should be clearly labelled;
- to inform us of any illness the child may have, particularly of a contagious nature, and agree to keep the child away from the nursery until the sickness or the contagious period is over. Fees will not be reimbursed for periods of illness, although management discretion will used in the case of long-term illnesses
- to abide by our health and safety policies, in particular to comply with our no smoking policy;
- to discuss with us any ideas you have for enhancing the service we can provide, any anxieties you may have, or any complaints of a minor nature. More serious complaints should be put in writing and will be dealt with by the management;
- to label your child’s clothing to avoid loss;
not to leave plastic bags hanging on pegs. Bags that need to be kept to take things home must be stored in the top pockets out of reach of children.
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